Jiggy has worked in the IT and software industry since graduating from Brunel University. She has worked as an implementation consultant for blue-chip organisations before joining the Gold-Vision team and achieved GE Markmaker status as a top 100 employee for her dedication and customer service. Since joining Gold-Vision, Jiggy has managed numerous implementation projects and headed the customer team, and now as Head of Customer Experience, she has a dual focus on the customer and product. Jiggy’s product expertise enables her to work with and advise existing customers and new prospects who face challenges with CRM. In her spare time as a mum, Jiggy volunteers for various charities including Macmillan and Crisis.
Latest content from Jiggy Patel
Lessons from social selling that will enhance your social CX
If there’s one customer experience trend that has intensified over the last two years, it’s social CX. Discover our 6 social selling inspired lessons that will enhance your social CX strategy.
Personalise your CX approach with CRM
With so much choice out there, the need to personalise your CX has become crucial. Read on to discover six simple steps to achieve just that.
How to use CRM to accelerate your ABM journey
ABM and the use of ABM strategies have gained more traction since the introduction of GDPR in May 2018. This post should help you figure out where to start, and how you can use CRM to succeed where other’s may fail.
6 steps to a successful CRM implementation
Head of Customer Experience, Jiggy Patel, shares six vital steps that will ensure that your next CRM project is a success.
Insights from B2B Marketing’s roundtable: “How to deliver a personalised customer experience”
Our Head of Customer Experience, Jiggy Patel, attended this great roundtable hosted by B2B Marketing. Discover what she learnt.
How to use CRM to set targets and improve your sales pipeline
With a background in CRM implementation our Head of Customer Experience, Jiggy Patel, shares her advice on how you can improve your sales pipeline by using targets in your business.
3 uses of marketing automation to make your life easier
Marketing Automation is more than just a trendy buzzword – it’s a tool that, utilised properly, enables businesses to truly align their sales and marketing.
Integrating Adobe eSignature software with CRM
eSignature empowers our customers to seamlessly create, send, sign and track all digitally sent documents all within Gold-Vision CRM.
How Gold-Vision got GDPR-ready
After 2-years of waiting, and with the GDPR legislation now in place and in force, here’s an inside look at how we responded, and what it means for our customers.
We use persistent cookies that stay on your computer or device after the browser has been closed and last for a period of time specified in the cookie.We use these cookies for remembering your language preference.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
This cookie is installed by Google Analytics.
Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.
Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.
To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.
YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
Mouseflow sets this cookie to identify whether a visitor is new or returning.