Jiggy has worked in the IT and software industry since graduating from Brunel University. She has worked as an implementation consultant for blue-chip organisations before joining the Gold-Vision team and achieved GE Markmaker status as a top 100 employee for her dedication and customer service. Since joining Gold-Vision, Jiggy has managed numerous implementation projects and headed the customer team, and now as Head of Customer Experience, she has a dual focus on the customer and product. Jiggy’s product expertise enables her to work with and advise existing customers and new prospects who face challenges with CRM. In her spare time as a mum, Jiggy volunteers for various charities including Macmillan and Crisis.
Latest content from Jiggy Patel
Lessons from social selling that will enhance your social CX
If there’s one customer experience trend that has intensified over the last two years, it’s social CX. Discover our 6 social selling inspired lessons that will enhance your social CX strategy.
Personalise your CX approach with CRM
With so much choice out there, the need to personalise your CX has become crucial. Read on to discover six simple steps to achieve just that.
How to use CRM to accelerate your ABM journey
ABM and the use of ABM strategies have gained more traction since the introduction of GDPR in May 2018. This post should help you figure out where to start, and how you can use CRM to succeed where other’s may fail.
6 steps to a successful CRM implementation
Head of Customer Experience, Jiggy Patel, shares six vital steps that will ensure that your next CRM project is a success.
Insights from B2B Marketing’s roundtable: “How to deliver a personalised customer experience”
Our Head of Customer Experience, Jiggy Patel, attended this great roundtable hosted by B2B Marketing. Discover what she learnt.
How to use CRM to set targets and improve your sales pipeline
With a background in CRM implementation our Head of Customer Experience, Jiggy Patel, shares her advice on how you can improve your sales pipeline by using targets in your business.
3 uses of marketing automation to make your life easier
Marketing Automation is more than just a trendy buzzword – it’s a tool that, utilised properly, enables businesses to truly align their sales and marketing.
Integrating Adobe eSignature software with CRM
eSignature empowers our customers to seamlessly create, send, sign and track all digitally sent documents all within Gold-Vision CRM.
How Gold-Vision got GDPR-ready
After 2-years of waiting, and with the GDPR legislation now in place and in force, here’s an inside look at how we responded, and what it means for our customers.
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