Management team

The Gold-Vision management team’s combined knowledge and expertise drives our product development and customer experience.

Charlie Shaw
Charlie Shaw
Managing Director
Our founder, Charlie has over 25 years’ experience delivering IT projects in a range of industries. A qualified accountant with previous positions at Ernst & Young, he drives Esteiro forward with his vision; an intuitive CRM backed by a highly professional team.
Alison Turney
Alison Turney
Commercial Director
Alison has a range of experience across sectors, including a leading retail chain. Her focus ensures Esteiro makes astute growth decisions, whilst keeping the voice of the customer central to everything we do.
Steve Hampshire
Technical Director
Steve’s focus and drive on Gold-Vision’s technical strategy is supported by his vast experience with international enterprise level business systems. He has over 30 years’ experience developing and deploying business software.
Mark Vernon
Head of Product Development
Mark has been at the helm of Gold-Vision’s development since 2004. His continued focus on innovation and user experience combined with a strong business process background ensures our CRM keeps on excelling.
Jiggy Patel
Jiggy Patel
Head of Customer Experience
With a dual focus on customer and product, Jiggy's priority is to consistently deliver successful CRM projects to our customers. Jiggy’s understanding is backed by blue-chip project management experience and a long-standing CRM career.
Tim Beresford
Head of Special Projects
Tim is our go-to problem solver, with a vast product knowledge built during his 15+ years implementing and supporting Gold-Vision. His unwavering focus on the customer ensures fast, thorough and helpful customer support and new innovations.
Usmaan Razaq
Head of Implementation & Support
With over a decade’s experience in CRM, Usmaan is committed to new customer success. Having helped clients in most industries, Usmaan is a confident and experienced leader with a deep understanding of what makes CRM successful.
Jamie Bray
Head of Technical Development
Jamie has over 15 years' experience developing and managing highly effective technical teams that deliver enterprise level solutions with a focus on quality. Since Jamie joined the team he has performed an essential role in growing our development team and overseeing development and technical operations.
Chris Miles
Vice President, Business Development
Based in our Toronto, Canada office, Chris is experienced with both CRM and business development and deals with our North American customers. Chris has managed CRM projects with both large and small customers across many industries, professions and organisations.

Put a face to the name…

Our broader team spans software development and IT/infrastructure specialists, experienced project consultants, and support agents thought to our talented sales, marketing and operations professionals.

From placement students through to our leadership team, every single Gold-Vision employee is here to ensure your Gold-Vision CRM journey delivers the best experience and outcomes as possible.

Interested in joining us? Find out more about careers at Gold-Vision