Extend your support process directly out to your customers with the Gold-Vision portal integration. Improve your teams’ productivity, remove call queues for your customers and increase satisfaction all round!
Using a CRM solution to record customer issues is one thing, but now you can integrate the information required to solve the issue as well, meaning the answers you need are always at your fingertips. For example, “When is my machine going to be delivered?” may be stored in an ERP solution. By integrating order information into your CRM you end up with quicker response times and happier customers.
If the information is in Gold-Vision, it can be made available to your customer via a customer portal. As a result, they can find the answer themselves, saving everyone time.
You decide whether to work from our standard framework portal or to work with our experienced development team to customize it to your own processes. Either way, you will revolutionise your support processes in no time.