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Customer Story

British Chambers of Commerce

“Does exactly what it says on the tin, staff training was excellent and the users understood it and started using it quickly.” SARAH JARVIS, Operations Manager


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Case Study_British Chambers of Commerce

Company

The British Chambers of Commerce (BCC) is a dynamic and independent business network with Accredited Chambers in every nation and region of the UK, and in key markets around the world.

The BCC is an authentic voice for British business and a leading commentator on the UK economy, drawing on a powerful network that represents business interests in Westminster, Brussels, and in every part of the UK.

Business need

We wanted to centralise our contacts from across the business, manage event attendance, track pipeline activity and report on it.

A system we could build on in the future.

Why Gold-Vision?

We were also impressed with the staff retention rate, knowing that you hadn’t lost any staff. This really stood out for us.

The people have been the key to this project, we’ve felt like we are trying to achieve similar things.

CRM requirements

  • Focused implementation to ensure user take-up
  • Event management
  • Sales pipeline measurement & reporting
  • Custom integrated portal

BCC-Conference

Benefits

  • For the first time we now have one central list of contacts.
  • We can see who is attending our events.
  • We have one central pipeline, so we all know where we are.

Staff take up has been really good and the users are finding it easy to incorporate Gold-Vision into their usual roles. We are ready to move past initial use into reporting and dashboards. Reporting wasn’t even possible before as we had no centralised or reliable data.

We’ve had systems in the past that just didn’t deliver on basic functions. Our users were cynical at the beginning of this project, however this quickly changed and our users are all using CRM.

Esteiro developed a training portal for us, fully integrated with Gold-Vision CRM. It has allowed us to launch a national service to allow papers to be marked nationally. It’s been a real success for us.

BCC_customer-support

What is the Gold-Vision team like to work with?

We are really pleased with the support we’ve had. We felt we’ve had a very personalised service as all the staff from the director down have always been approachable and ready to discuss our requirements. They have also been great at keeping their promises, having always delivered on what they said.

What can Gold-Vision do for your business?

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