ON DEMAND | How we keep Gold-Vision secure – insights from our Infrastructure Team

Molly: Welcome! In this on-demand webinar, we’re talking about how we keep Gold-Vision secure—our best practices, internal processes, and practical tips for your team.

Molly: I’m Molly from the Customer Success team. Joining me are Adrian and Iwan from our infrastructure and IT teams.

Adrian: I’m Head of IT and Security, here for nine years.

Iwan: I’m Infrastructure Engineer, handling infrastructure and system security.

Adrian: We host Gold-Vision in UK data centres with multiple layers of security: CCTV, fob access, alarms, and strict permissions.

We secure the OS, firewall, and software with regular updates, anti-malware, and internal/external audits. Backups are encrypted and replicated to an alternate UK data centre for disaster recovery.

Iwan: We perform daily backups with 28-day retention and real-time replication. Tools like PRTG monitor uptime, memory usage, and anomalies.

Scripts check key service status across hosted systems, helping us react before problems escalate.

Adrian: Staff are trained on policies. We operate a zero trust model—access is limited and logged. Two-factor authentication is required for system access.

Iwan: Use MFA/2FA, antivirus, data encryption, access logging, and password managers. Keep systems patched.

Adrian: Subscribe to updates from NCSC (UK) or CISA (US). Skim security emails—don’t ignore them. They may contain critical alerts.

Sharon: Can we get an RTO paragraph?
Answer: Yes, we’ll send that post-webinar.

Dave: Do you monitor on-prem plugins?
Answer: No, just hosted systems. We use PRTG to monitor services and performance on our end.

Sean: Is dark web monitoring for customers or internal use?
Answer: Internal only. We scan for leaked credentials tied to our email domains.

John: Can admins view 2FA status?
Answer: Not currently. We’ll raise it with our product team. In the meantime, support can provide that data on request.

• Accreditations enforce good habits and demonstrate accountability
• MFA/2FA adds major protection with minimal effort
• Security tools and outsourced services are worth the investment
• Staff training and the zero trust mindset are vital
• Every business is at risk—planning and preparation make the difference

Molly: Thanks for joining us! If you requested a recovery paragraph, we’ll send it shortly. For follow-ups, contact support@gold-vision.com.

We’ll be announcing our next webinar soon. Stay safe and secure—see you next time!