Salts Healthcare is one of the UK’s oldest family-run manufacturing companies, based in Birmingham. It manufactures ostomy and orthotic products.
Salts Healthcare has a network of customer care centres that provide home delivery of all stoma and incontinence products. These centres also provide advisors and stoma care nurses to support their prescription customers.
We needed to control contacts, communications and results of appointments as our sales team grew. Management required a system to monitor and generate meaningful data.
As a company we required a system with robust security, whilst the sales team needed to be able to track and store client communications.
How Gold-Vision addressed the challenge
- Installed on-premises, allowing us to control our own data
- The best integration with Outlook we could find
- Easy to adopt for the sales team
- We can modify the system ourselves using the screen designer
- Mobile friendly, allowing sales to use it on their tablets
- The price
Due to the sensitive nature of our business, we required a CRM that could be set up on our own servers. We found a lot of CRM’s are cloud-based only, which wouldn’t have worked for us.
As the number of our sales representatives grew, we needed a structured system that had robust security, was intuitive and easy to use and allowed meaningful analysis of data.