We are Esteiro Business Solutions, the software author of Gold-Vision CRM. We write, sell and support Gold-Vision from our office locations in the UK and North America. Our team work closely together to develop the product, support our customers and help new customers make CRM work for them. In-house development enables us to offer non-standard yet seamless integrations and customer web portals. Our experienced consultants implement Gold-Vision either at customer locations or remotely.

Our customers vary from SME’s to major international groups from a range of industries including financial services, manufacturing, IT, consulting, health, logistics, motorsport, travel, construction, telecommunications, social enterprise and not-for-profit organisations. We work with our customers to build a solution which enhances existing processes and improves sales or customer service performance.

Gold-Vision has been designed as an intuitive business tool, to be easy to use but highly functional. The combination of the Gold-Vision system supported by Esteiro allows our customers to remain organised, improve customer relationships and capitalise on sales opportunities, all while reducing CRM administration.

Esteiro Business Solutions is ISO 27001:2013 certified, meaning we meet the international standards for information security management that ensure our products and services are safe, reliable, of good quality 

Meet our team

Our team

Our management team’s combined knowledge and expertise drives our product development and customer experience. Our expertise combines business systems, sales and marketing technology, CRM implementation and product development. We are here to make sure our customers get the most from CRM.

Charlie Shaw

Managing Director

Our founder, Charlie has over 25 years’ experience delivering IT projects in a range of industries. A qualified accountant with previous positions at Ernst & Young, he drives Esteiro forward with his vision; an intuitive CRM backed by a highly professional team.

Alison Turney

Commercial Director

Alison has a range of experience across sectors, including a leading retail chain. Her focus ensures Esteiro makes astute growth decisions, whilst keeping the voice of the customer central to everything we do.

Steve Hampshire

Technical Director

Steve’s focus and drive on Gold-Vision’s technical strategy is supported by his vast experience with international enterprise level business systems. He has over 30 years’ experience developing and deploying business software.

Mark Vernon

Head of Product Development

Mark has been at the helm of Gold-Vision’s development since 2004. His continued focus on innovation and user experience combined with a strong business process background ensures our CRM keeps on excelling.

Jiggy Patel

Head of Customer Experience

With a dual focus on customer and product, Jiggy's priority is to consistently deliver successful CRM projects to our customers. Jiggy’s understanding is backed by blue-chip project management experience and a long-standing CRM career.

Tim Beresford

Head of Customer Support

Tim is our go-to problem solver, with a vast product knowledge built during his 10+ years implementing and supporting Gold-Vision. His unwavering focus on the customer ensures fast, thorough and helpful customer support and new innovations.

Usmaan Razaq

Head of Implementation

With over a decade’s experience in CRM, Usmaan is committed to new customer success. Having helped clients in most industries, Usmaan is a confident and experienced leader with a deep understanding of what makes CRM successful.

“The Esteiro team clearly care about the quality of the software
as they are always on the lookout for opportunities to improve and optimise.”