February 10, 2021 – 10.30am GMT:
Treating customers and keeping them happy can be a challenge, but when it’s done right they will come back and tell others about your product!
Here at Gold-Vision we recognise the difficulties you can face when keeping customer experience current, but understand the importance of keeping it at the heart of your business.
Within this webinar Jiggy and Mark will talk about how you can simply boost the customer experience you provide and how your CRM system is the key to driving change.
You will learn how to:
- Keep the customer at the heart of your business
- Make communication easy and provide choice
- Knowing your customer is key
- Customer service consistency & Customer Success
- Personalisation with Marketing automation
- Feedback and Reviews
This webinar will last approximately 20 minutes plus an additional 10 minutes for a Q&A opportunity at the end.
About the Presenter(s)
Jiggy has managed numerous implementation projects and headed the customer team. But now as Head of Customer Experience, she has a dual focus on the customer and product and is a leading force within Gold-Vision for Social Selling, pioneering many of the approaches that we use today.
Mark has twenty years’ experience developing and implementing software professionally, with the past fifteen at Gold-Vision CRM leading product development. He enjoys being cross-functional within the organisation and is an experienced social selling leader.