5th August, 2020 – 10:00am GMT:
The topic of Customer Experience (or CX) is dominating right now, with people expecting great experiences from every interaction they have with a company, and it is common now for customers to compare these experiences. As a result, they are coming to expect superior levels of service and understanding when they work with you.
Gold-Vision features all of the essential tools needed for a successful Customer Experience and this webinar with Jiggy Patel will give you ten vital tips to help transform your CX!
Topics covered include:
- Data is key – integrate the whole journey
- Know your customer – key buying trends and key contacts
- Make interactions simple and visible
- Track the journey – analytics to help
This webinar will last approximately 20 minutes plus an additional 10 minutes for a Q&A opportunity at the end.
About the Presenter(s)
Jiggy has worked in the IT and software industry since graduating from Brunel University. She has worked as an implementation consultant for blue-chip organisations before joining the Gold-Vision team and achieved GE Markmaker status as a top 100 employee for her dedication and customer service. Since joining Gold-Vision, Jiggy has managed numerous implementation projects and headed the customer team, and now as Head of Customer Experience, she has a dual focus on the customer and product. Jiggy’s product expertise enables her to work with and advise existing customers and new prospects who face challenges with CRM. In her spare time as a mum, Jiggy volunteers for various charities including Macmillan and Crisis.