August 5, 2020 – 11:30am EST:
The topic of Customer Experience (or CX) is dominating right now, with people expecting great experiences from every interaction they have with a company, and it is common now for customers to compare these experiences. As a result, they are coming to expect superior levels of service and understanding when they work with you.
Gold-Vision features all of the essential tools needed for a successful Customer Experience and this webinar with Mark Vernon will give you ten vital tips to help transform your CX!
Topics covered include:
- Why data is key – integrate the whole journey
- Know your customer – key buying trends and key contacts
- Make interactions simple and visible
- Track the journey – analytics to help
This webinar will last approximately 20 minutes plus an additional 10 minutes for a Q&A opportunity at the end.
About the Presenter(s)
Mark has twenty years’ experience developing and implementing software professionally, with the past fifteen at Gold-Vision CRM leading product development. He enjoys being cross-functional within the organisation and is moving into a new role as General Manager with a focus on global business development.