August 5, 2020 – 11:30am EST:

The topic of Customer Experience (or CX) is dominating right now, with people expecting great experiences from every interaction they have with a company, and it is common now for customers to compare these experiences. As a result, they are coming to expect superior levels of service and understanding when they work with you.

Gold-Vision features all of the essential tools needed for a successful Customer Experience and this webinar with Mark Vernon will give you ten vital tips to help transform your CX!

Topics covered include:

  • Why data is key – integrate the whole journey
  • Know your customer – key buying trends and key contacts
  • Make interactions simple and visible
  • Track the journey – analytics to help

This webinar will last approximately 20 minutes plus an additional 10 minutes for a Q&A opportunity at the end.

Mark Vernon

About the Presenter(s)

Mark has twenty years’ experience developing and implementing software professionally, with the past fifteen at Gold-Vision CRM leading product development. He enjoys being cross-functional within the organisation and is moving into a new role as General Manager with a focus on global business development.