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Introducing the Gold-Vision Portal

Written by Molly Lyons on 23rd July 2022
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Two example views of what Gold-Vision portal looks like: adding notes or displaying project activities and their current status.

Revolutionise processes. Improve CX

We’re excited to share with you the first look at our latest piece of product development work, the Gold-Vision Portal.

The introduction of the Gold-Vision Portal is a win-win for both your customers and your business. Use your CRM system to display key data to inform your customers – enabling them to interact with you easily and efficiently.

The ability to self-serve for consumers is rapidly growing in popularity and importance. In response, the new Gold-Vision Portal allows businesses to extend their service offering. A customisable interface allows customers to do just that. Whether it’s changing information such as contact details, managing licenses, or creating and managing activities – the Portal has it covered.

Key features

Gold-Vision portal space designer view - showing options to create a new account or activity page. You can also see options to open pages, open style editor or open space settings.

There are currently two types of Gold-Vision portal pages available:

Account

The Account page acts as a self-service area for customers to update:

  • Account & Sites – View, update and add new details such as billing and delivery addresses
  • Contacts – Add new contact details such as addresses, phone numbers and email addresses, update job titles and select user preferences
  • Profiles – Manage inventory items, licensees, warranty details, and more

Activity

The Activity page gives customers the ability to view or create activities. They can also add and see notes and attachments using Gold-Vision.

Examples for the Activity page include a customer support area, and project and service management. Choose what fields to show on the portal page based on information and interactions that are key to your customers.

Any changes made on an Account or Activity page will be automatically updated within your main Gold-Vision system.

Gold-Vision Portal offers flexible, two-way integration with your CRM. Flexible to your business needs, you can add multiple pages to your portal and customise them easily to match your company’s brand guidelines or preferred style. Gold-Vision Portal is available at a fixed subscription cost, meaning you have a predictable and cost-effective solution that won’t catch you out with additional user and page charges.

Benefits of the Gold-Vision Portal

  • Improved customer satisfaction and experience
  • Reduced waiting times for support
  • Improved workload for customer service agents who can focus on more complex issues as opposed to updating basic information such as contact details
  • Two-way communication between your customers and agents. Customers can add notes and attachments within the Activity Portal and also see any notes created by your support agents or other Gold-Vision users
  • Opportunity to upsell services and increase revenue

Want to find out more about the set-up and configuration of Portal?

Head over to our help site now to find a variety of help pages and guides.

Discover what Gold-Vision can do for your business

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