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Customer Story

Dura

“Gold-Vision delivered a system that fits our existing processes, tailored to each team member’s role.”

DANIEL CALVERT, Marketing Manager


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Case Study_Dura

Company

Established in 1997, Dura are Europe’s leading provider of fitted garage and workshop cabinets, supplying an award winning range of cabinets to residential homeowners and automotive workshops across the world.

Drawing from over 15 years of experience, Dura help to transform residential garages and servicing workshops for leading cars manufacturers such as Aston Martin, Audi and Porsche.

Business need

Having previously obtained a CRM that worked extremely poorly, we required a system that could allow us to manage customers, forecast and quote on new work effectively.

Accurate reporting on sales forecasting, sales figures and marketing results was a key project requirement.

Dura_man-at-work

Why did you choose Gold-Vision?

We required a CRM that would allows us to effectively manage our busy database of customers and allow us to forecast and quote on new work.

The system needed to integrate with our Sage accounts package, to allow us to seamlessly manage project ordering. We also needed to be able to produce reports on a series of different areas within the system including sales forecasting, sales figures and marketing results.

CRM Requirements

  • Database management
  • Sage integration
  • Advanced reporting

  • Automated workflows

Dura_Aston-Martin

Benefits

  • Finding a CRM supported by a knowledgeable team, able to help us when we need it.
  • Easy management of the customer ordering process.
  • Gaining a CRM that works for us, having been fitted to our business processes.
  • Automating previously paper-driven processes.

One of the main reasons for choosing Gold-Vision, apart from the fact that it met our requirements, was the fantastic level of service we received from the very first conversation. With our last CRM vendor, we found the support to be almost non-existent. Previously when we had required assistance or anything changed we had found it difficult and costly. With the team at Gold-Vision this has never been the case. 

From the very start they took the time to understand our requirements and deliver a system that worked perfectly with our existing processes, tailoring the system around every team member’s role. They have always been extremely accommodating with any changes that we’ve needed. We now have a system that does exactly what we need and that people have become accustomed to very quickly.

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