Building on our earlier success in 2021 as a Software Advice CRM Frontrunner, we are thrilled to have been recognised again, this time in the category of Small Business CRM Software (August 2021). We are especially happy to see that we continue to maintain high customer satisfaction and usability scores, placing us ahead of a number of our competitors, including Salesforce Sales Cloud and HubSpot Sales Hub.

What is FrontRunners?

Every year, Software Advice uses reviews from real software users to highlight the top-rated CRM software products suited for small businesses in order to build their FrontRunner list. The reason? To help these businesses make more informed decisions about which CRM software is right for them and their needs.

Only products that earn top user ratings make the cut as FrontRunners. To even be eligible for consideration, a product must have:

  • At least 20 reviews published in the last 24 months
  • Core functionality that includes contact management, interaction tracking and lead management

After these criteria are met, they then score products on two primary dimensions: usability and customer satisfaction.

What are small businesses looking for in a CRM?

The challenges faced by small businesses companies are unique, with many either just starting out or looking to upgrade from basic standalone systems for tasks like email marketing and contact management. However, there are some pain points that each of these businesses will likely have in common with one another, such as the need to:

  • Consolidate customer records in one place
  • Automate key business functions (particularly within sales, marketing and customer support)
  • Generate, track and manage leads more efficiently

They will also need to consider important factors when choosing a CRM software, such as hosting options, integrations, and how easy the system is to use.

What makes us a FrontRunner?

Aside from providing a fully-featured CRM solution that can meet the needs of any business, big or small, our focus has always been to provide a CRM product that is easy to use and makes our customers happy by making their lives easier.

To achieve these goals, we have ensured that every part of the product has been designed with the end-user in mind – looking for ways to make traditional CRM functions more intuitive, powerful, but above all, simple to use.

We are also committed to providing personalised and responsive customer service and support that is tailored to each customers’ needs. This is because your relationship with us, the software author, is important and doesn’t stop after the sale completes.

Here’s what some of our customers say…

Nothing means more to us than when one of our customers takes the time to leave us a review, and it’s reassuring to see that, with an average score of 4.6 stars out of 5, we must be on the right track.

“Intuitive, flexible and easy to use software”

“User friendly and adaptable”

Great customer support and flexibility” 

You can read all of our reviews here.

Discover how Gold-Vision can help your business

Arrange a personalised demo with one of the team today and discover exactly how Gold-Vision CRM can help your business succeed.

DISCLAIMER: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

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