We aim to ensure that your Gold-Vision
system works successfully for your organsiation. Ensuring that we
provide a high quality support service is a fundamental part of our
approach. We believe in establishing a good understanding of your
requirements enabling us to respond effectively to your future CRM
needs.
Following implementation, your help-desk support will be provided
directly by us. Our team are fully experienced in the support of
Gold-Vision, and have easy recourse to the development team in the
unlikely event that the support issue should require it. Naturally,
we will remain as a liaison point with the support team following
implementation. Where necessary, the support team have the capacity
to log onto a client’s computer remotely via modem. In this
way we can investigate queries and concerns without the need to
visit the client’s installation.
Support for Gold-Vision via email, telephone and through remote
access where available. Available 9:00am to 5:30pm UK time,
Monday to Friday inclusive, excluding English public holidays.
All new incidents will receive a response from our Technical
Department within 4 working hours.
Gold-Vision support and maintenance agreements include automatic
access to all software updates and new versions. A customer
log-in facility is also provided via the Gold-Vision website
to provide access to download upgrades, user manuals and other
documentation.
Regular newsletter updates including Gold-Vision hints and tips.
Access to the Gold-Vision User Forum, where the user base can discuss ideas or suggest enhancement requests plus gain access to upcoming release notifications.
